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Service level agreement

Operational commitments for CoinPave gateway availability and incident handling.

Availability target

CoinPave targets 99.95% monthly availability for the public gateway, excluding planned maintenance and upstream provider outages.

We monitor gateway, billing, Redis, database, and upstream routing health. Critical incidents are triaged as soon as detected.

The SLA excludes customer-side network issues, invalid credentials, provider policy blocks, force majeure, and third-party model provider outages.

For incident review, email [email protected] with request IDs, timestamps, and affected endpoints.

Questions? Contact [email protected].